1. Who We Are
Pritech ICT Solutions ("we", "us", "our") is an ICT company based in Blantyre, Malawi. We can be reached at info@pritechmw.com. Phone: +265 999 777 822.
2. Information We Collect
We collect information in the following ways:
2.1 Inquiry / Contact Form
When you submit our contact form we collect:
- Full name
- Email address
- Phone number (optional)
- Your message and subject
2.2 Newsletter Subscription
When you subscribe to our newsletter we collect:
- Email address
- IP address (for spam/fraud prevention and legal consent record)
- Subscription date and confirmation date
- Your explicit consent (checkbox)
2.3 Client Portal (Registered Users)
If you create an account we additionally collect:
- First and last name
- Phone number and National ID (optional, for account verification)
- Company/organisation name
- Physical address
- Login IP address (security logging)
- Two-factor authentication device data (if enabled)
2.4 Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address and approximate location (country/city level)
- Browser type and version
- Pages visited and time spent
- Referral source
You can opt out of page visit tracking at any time.
3. How We Use Your Data
| Data | Purpose | Legal Basis |
|---|---|---|
| Inquiry form data | Respond to your enquiry and provide a quote | Legitimate interest / Contract |
| Newsletter email | Send ICT tips, updates, and offers | Explicit consent |
| Account data | Provide client portal access, billing, and support | Contract performance |
| IP / login logs | Security monitoring and fraud prevention | Legitimate interest |
| Page visit data | Improve website content and UX | Legitimate interest (opt-out available) |
4. Who We Share Data With
We do not sell your personal data. We may share data with:
- Email service providers — to send newsletters and transactional emails (e.g., Mailgun, SendGrid)
- Hosting providers — our servers are hosted by reputable providers who are bound by data processing agreements
- Law enforcement — only when legally required to do so
5. How Long We Keep Your Data
- Inquiry data — 3 years (for follow-up and legal record-keeping)
- Newsletter subscribers — Until you unsubscribe, then deleted within 30 days
- Account data — For the duration of the account, plus 2 years after closure
- Security logs — 90 days
6. Your Rights
Depending on your location you may have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interest.
Right to Restrict
Request restriction of processing in certain circumstances.
7. Cookies
We use only essential cookies (session management, CSRF protection, and theme preference storage).
We do not use third-party advertising or tracking cookies.
Your theme preference (dark/light mode) is stored in localStorage on your device only.
8. Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, database access controls, and optional two-factor authentication for client portal accounts. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this policy from time to time. We will notify registered users by email of any significant changes. The "last updated" date at the top of this page reflects the most recent revision.
11. Contact Us
For any privacy-related questions or to exercise your rights, please contact us:
Pritech ICT SolutionsArea 51/24 Kanengo, Lilongwe, Malawi
info@pritechmw.com
+265 999 777 822